Refund and Returns Policy

Effective Date: 16/06/2025

We want you to be happy with your purchase! Please review our return and refund policy below.

1. Returns Eligibility

• You may return products within 7 days of delivery if:

  • The item is damaged

  • The wrong item was delivered

  • The item is defective or different from the description

2. Non-Returnable Items

• Products that have been worn or used

• Custom or personalized items

• Items returned without original packaging or invoice

3. Return Process

• Email us at velourashine@gmail.com with your order number and issue description

• Attach clear photos of the item if damaged or incorrect

• Once approved, we’ll arrange for pickup or request you to ship it back

4. Refunds

• Refunds are processed after the item is received and inspected

• Refund will be issued to your original payment method within 5–7 business days

• In case of prepaid orders, Razorpay charges may be deducted

5. Exchanges

• Exchanges are offered for the same item if it arrives damaged

• Exchange requests must also be made within 7 days of delivery

6. Cancellations

• Orders can be cancelled within 24 hours of placing them

• After 24 hours, cancellations are not guaranteed if the order has been processed